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When This Happens

Battery not lasting as long? (Learn about battery replacement)
The following may be the cause:
  • Dirt or foreign substances on the battery contacts are obstructing the electrical flow.
  • The batteries are worn out.
[Checking Battery Contacts]
Dirt on the battery contacts may be interfering with the electrical flow, which could result in reduced battery life. Simply cleaning the contacts might improve performance, so please try this first.
1. Remove the screws on the back of the unit. LBopen
2. Take off the back cover and remove the batteries. LBopen2
At this time, ensure that both batteries are rechargeable.
Have you accidentally replaced them with non-rechargeable batteries like alkaline ones?

Check if there is any dirt on the battery contacts.
Even a slight amount of dirt can impair electrical conductivity.
LByogore

If dirt is present, gently scrub it off using a melamine sponge slightly moistened with water.
If the contacts appear clean, proceed to [Battery Replacement].
4. Reinsert the batteries, paying attention to their orientation.
After cleaning, reassemble the battery and cover, recharge, and test the device again.

[Battery Replacement]
Rechargeable batteries will degrade over time and hold less charge. If you feel your battery life has shortened recently, consider replacing the rechargeable batteries.

Compatible Batteries

The compatible type is AA-size Nickel-Metal Hydride (Ni-MH) batteries.
Ni-MH
This is crucial: Only Ni-MH batteries can be recharged within the Light Base unit.
You may use alkaline or manganese batteries in terms of power supply, but they cannot be recharged.

You’ll also find the battery’s capacity indicated in mAh (milliamp hours).
We recommend using batteries with a capacity of 2000mAh or more.
Lower-capacity batteries can still be used but will provide shorter usage times per charge.

Also, always use two new batteries from the same package.
Avoid mixing different types or separately used batteries, even if they meet the above conditions.

To summarize:
  • AA battery size
  • Ni-MH rechargeable battery
  • Capacity of 2000mAh or more
  • Two new batteries from the same package

Any battery that meets these four criteria is suitable.
Replacement batteries are also available at the [twodo Store], so please consider checking there as well.

Replacement Method
Just like when checking the contacts: open the back cover and replace the internal batteries. (Be mindful of the battery orientation.)

[If the Battery Life Still Doesn't Improve]
Please contact us via the "Product Inquiries" section of twodo Support.
We would like to better understand your situation in detail.